Dear Aggressive Customer,
I would like to begin this letter stating that I know you're not a bad person. Everyone has bad days and sometimes the stress overwhelms you and you lash out. Do I think releasing that anger is a despicable crime? Not at all. It's better to get stuff out there instead of bottling it up. However, when you take it out on others, that begins to ruffle a few feathers.
Sure, you have a better paying job than me. Great, you're a professional with more important responsibilities than I do. But, that doesn't give you any reason to look down upon me and treat me with no respect. While you're sitting at your desk for 8 hours of the day, I'm on my feet, having to deal with more than one of your kind. Imagine, having every second person complain or abuse you for something that isn't your fault. I can tell you this much, it isn't fun.
I don't make the products you are buying. I am merely selling them and trying to keep that smile on my face till the end of the day (or until my next break). I don't have a problem with you voicing your concerns or explaining what has gone wrong, to me. That's not an issue at all, as I am a customer too and I face the same challenges. But, when you start swearing and yelling at me, that is not on. If there's one thing I pride myself on, it's excellent customer service. I won't raise my voice louder, pull immature expressions in your direction or let you leave without providing any assistance. Whether you take my advice or not, it's your choice.
When you get angry at me for asking you to sign up to our club, it's not me purposely trying to annoy you because I get great pleasure out of doing so. It is apart of my job. To be honest, I don't care if you reject me. I will move on and not push you as I know it is your choice. Just say 'no' and I'll leave it at that. There's no need to throw a big scene and make me look like an idiot. You do your job and I'll do mine. Plus, there are bigger problems in the world than me asking you whether you want to register to our club.
If you are disrespected by those in a customer service role, then you have all the reason to get angry. At the end of our day, our job is just to be polite, friendly, approachable, informative and to point you in the right direction. I can only speak for myself but I am not some evil monster trying to steal your money. Remember, I am a customer too. I put myself in your position and try to provide you with the truth. Sometimes, that makes me the worst retail assistant because I'm too honest. But I'd rather you be sure we've what you've got than come back in a couple of months and abuse me.
Finally, I would just like to pose a question to you. Have you ever worked in a customer service role? If not, I'll teach you a little trick. Sure, scaring the retail assistant is a way of getting what you want but that just makes you look like an asshole and you're filling yourself with hate. If you really want first class treatment, just be super nice. 9 times out of 10, we will go above and beyond for you. I sometimes give complimentary things to super nice customers because that's my way of thanking them for making my day better. If you don't want to join the club, just say "no, thank you". And if you really want to get the most out of us, ask us how our day has been. Simple as that. We ask you that all day so when someone asks us, it puts a real smile on our face.
I understand you can be frustrated or disappointed with a product you've bought, but at the end of the day, you bought it. We didn't dig into your purse or wallet and take the money from you. We will do our absolute best to fix the issue but we just need a little kindness from your end. And if you hate us that much, you're more than welcome to stop buying from us. I don't have an issue with that at all.
- Esha
No comments:
Post a Comment